TUHOME Basic Two-Tier Stackable Shoe Rack with Spacious Shelving, Durable Structure for Footwear Organization, Space-Saving Design for Closets and Entryways, Ideal for Expanding Storage and Keeping Everyday Shoes Accessible

A well-organized home starts with the small details that bring clarity and simplicity to everyday routines. The Basic Two-Tier Stackable Shoe Rack is designed to transform crowded spaces into clean, functional areas where every pair of shoes has its place. With a balanced blend of practicality and modern styling, it offers an effortless solution for reducing clutter and improving the flow of your closet, entryway, or bedroom.

This thoughtfully designed rack features two wide shelves capable of accommodating multiple pairs of shoes, making it ideal for households that need accessible, structured storage. Its open layout provides excellent visibility, allowing you to quickly choose the footwear you need while keeping each pair neatly arranged. The generous shelf depths support a variety of shoe types—from sneakers and flats to casual wear—ensuring your collection stays organized and easy to manage. Thanks to its stackable design, you can expand your storage vertically whenever needed, creating a customizable system that adapts with your space. The sturdy construction ensures reliable stability, offering long-lasting support for daily use without compromising its sleek silhouette.

Compact yet spacious, the Basic Shoe Rack fits seamlessly into closets, hallways, mudrooms, or any area that benefits from additional organization. Its simple, versatile design complements a wide range of interiors, making it an unobtrusive but essential addition to your home. Whether you want to declutter your entryway, keep your favorite pairs within reach, or create a more efficient layout inside your wardrobe, this shoe rack provides both functional value and everyday convenience. Bring order and simplicity to your living space with a storage solution that elevates your home’s organization while making your daily routine smoother and more enjoyable.

TUHOME RETURN CARE

Overview

You have 30 days from delivery to request a return. This page explains what TUHOME covers, what we do not cover, and how returns, replacements and refunds work.

1. Damaged or defective products (covered by TUHOME)

TUHOME covers products that arrive damaged from transport, or that have a manufacturing defect. This includes missing parts and incorrect items.

·       Report it within 14 days of delivery to the address on the order. Please send photos or a video of the product and its packaging as evidence.

·       There is no charge for replacements, as long as the evidence of the damage is sent.

·       TUHOME decides whether to replace or refund, depending on how many pieces are affected:

·       If more than 50% of the product is damaged, we replace the full product.

·       If 50% or less is damaged, we replace only the affected part.

·       When the issue comes from manufacturing or transport, we may refund the money instead of replacing.

·       TUHOME assumes all the costs of the resolution, including return freight when a return is needed.

2. Change of mind (not covered, but a refund is possible)

If you change your mind, or are not satisfied with your perception of the product's quality, you can return it within 30 days of delivery.

·       The product must be unused, in its original packaging, with proof of purchase.

·       The customer pays the return freight to our warehouse. If TUHOME provides the shipping label, its cost is deducted from the refund.

·       We refund the money only if the product arrives at our warehouse in good condition. The original delivery cost is not refunded.

3. What we do not cover

·       Damage caused by improper assembly, modifications or mishandling.

·       Custom or special-order items, clearance and discontinued items, gift cards, and hazardous materials.

4. How to start a return or a claim

Contact us through our webchat, by phone, or by email at customerservicetuhome@rta.com.co. If your request is accepted, we will send you instructions on how and where to send the product. Products sent back without requesting a return first will not be accepted.

5. Exchanges

If you would like a different color, size or product, contact us within 30 days of delivery. The process is similar to a return. The customer assumes all exchange costs, including shipping, and return shipping is deducted from the refund.

6. Refunds

Once we receive and inspect the product, we will tell you whether the refund was approved. If approved, it goes back to your original payment method. Your bank or card company may need some time to post it.

7. Showroom and dealer accounts

Showrooms handle returns with their own customers, supported by TUHOME vendor support. The same rules apply, including the 30-day return window, and any refund or replacement goes to the showroom. The 14-day reporting period for damage starts at delivery to the end customer's address.